Refund & Return Policy

1. 7-day return window

You may request a return within 7 days of delivery. The product must be unused, unopened, and in its original packaging with all seals intact. For hygiene reasons, opened patch sleeves cannot be returned unless they arrived damaged or defective.

2. How to request a return

• Email returns@viora.in with your order number and a photo of the unopened pack.
• We'll share a return shipping label within 24 hours.
• Pack the item securely and hand it to the courier.

3. Refund processing

Once your return reaches our warehouse and passes quality check, we process the refund within 5–7 business days to the original payment method. UPI and card refunds usually settle within 3 days; net-banking within 5–7 days depending on your bank.

4. Damaged or wrong item?

If your order arrived damaged or you received the wrong variant, contact us within 48 hours of delivery. We'll arrange a free replacement or full refund — your choice.

5. Non-returnable items

• Opened patch packs (hygiene).
• Discovery or sample sets marked "Final sale".
• Gift cards.

6. Cancellations

You can cancel any order that has not yet shipped, from your account or by writing to us. Shipped orders follow the return process above.